Human-Human Interaction

Introduction

In this course, we focus on the dynamics of interactions between humans. The theories that are covered in this course contribute to understanding how people interact, as well as the cognitive patterns and biases that underly these interactions. We will explore key theories from the domains of social psychology, communication, and organizational behavior to understand the drivers of interaction between humans, as well as its limitations. As an examination of this course, students should hand in an empirical research paper. 

The course will start with an introduction of theories of interaction at the individual level, focusing on self-identity, stereotypes and biases, and patterns of collaboration and communication with others. In the second part of the course, we will focus on group and network dynamics, and the role of diversity and minority influence.

Course content

• Micro interactions: Understanding individuals and interpersonal interactions: 

1. Introduction to the course: Key concepts including self/identity/role, interpersonal interaction, teams, and workgroup diversity
2. Stereotypes and biases: Stereotypes and prejudices, Stereotype-induced barriers confronting minority members, Role congruity: Double bind, Stereotyped biases in leadership practices 
3. Cooperation/coordination Interdependence: Cooperation and coordination, Interdependence in organizations, Types of task interdependence
4. Persuasion and negotiation: Persuasion strategies, Interpersonal behavior in negotiation
5. Morality, and group norms: Moral behavior at different levels, Immorality and moral justification, (Group) norms and behavior

• Macro interactions: Understanding interactions in the context of teams and organizations: 

1. ​Diversity management: Two key perspectives, Relational demography, Diversity climate and cognition
2. Group dynamics & information/knowledge sharing: Group dynamics, Knowledge sharing, Interdependence and its effect in teams
3. Network barriers confronting minority members: Structural network constraints, Homophily, Possible solutions
4. Applied: what can organizations do to improve interactions? Diversity practices in organizations: a debate on Affirmative Action Plans